Spinero is a responsible gaming operator that is passionate about responsible gambling.
Players at Spinero should play at our casino for fun and solely for leisure purposes. Players with a gambling problem or showing signs of developing an issue with gambling should not play at our site. Likewise, anyone underage should never try and play at Spinero.
A small percentage of casino players can develop issues with their gambling. If that is you or someone you know, we encourage you to seek help.
Spinero's responsible gambling policy highlights our over-18s only position, informs you of the limits that can be set on your account, details of how to self-exclude from our casino, as well as information on independent organisations that can support those with gambling issues.
We ask all players to read this policy and consider setting limits, even if you do not think you have a gambling problem.
OVER 18S ONLY
Opening an account at Spinero account is only for players aged 18 or over. Strict policy procedures are in place to prevent minors from playing at Spinero.
We reserve the right to request valid documents for identification and verification checks from any player at any time - particularly if we suspect they are underage.
Anyone underage found gambling at Spinero will have all bets placed become null and void and any winnings forfeited. Additional legal implications could follow.
If you have suspicions that someone underage is playing at our casino, please contact the customer support team on live chat or email [email protected], and we will take all necessary measures.
To prevent minors from accessing our site, we recommend installing internet filtering programs on their devices or devices they use. Programs such as Cyber Patrol and Net Nanny prevent children from accessing inappropriate material. Used correctly, it will prevent minors from visiting Spinero.
Other steps you can take to prevent minors from attempting to gamble include:
- Password-protect your devices.
- Don't leave your device unattended when logged in to any casino.
- Never let underage persons gamble alongside you or show them how to play.
- Keep your casino logins secret and any payment methods away from children.
- Don't autosave passwords on your devices, and consider 2FA where available.
SETTING LIMITS AT SPINERO
Spinero has two main limits that any player can place on their accounts.
DEPOSIT LIMITS
This is a limit on how much money you can deposit over a set period - daily, weekly, and monthly.
When a limit is set, you will not be able to deposit further until your limit resets.
Want to set a deposit limit? Login to your account and go to My Profile > Sensible Play Settings.
If you need help, contact our live chat team or email [email protected] with your account information and desired deposit limits.
SESSION LIMITS
This is a limit on how much time you spend on our website - daily, weekly or monthly.
When your session limit is hit, you won't be able to play further until your limit resets.
Want to set a session limit? Login to your account and go to My Profile > Sensible Play Settings.
You can also contact our live chat team or email [email protected] if you need help.
LIMIT DURATION
Limits are not forever. You can decrease or increase them yourself.
Requests to decrease your limits are acted upon immediately. Go to My Profile > Sensible Play Settings to reduce any limits.
If you wish to increase a limit, this will only be acted upon after 24 hours has passed since you requested the change.
To increase a limit, go to My Profile > Sensible Play Settings.
Alternatively, contact the live chat team or email [email protected] to change your limits.
LIMIT RESTRICTIONS
Any limits you put in place at Spinero will apply:
- For all the games offered at Spinero; and
- Across all devices, Infiniza Limited provides its games to you so far as possible.
IMPORTANT: Any limits you set at Spinero will only apply to this brand and website. If you have any accounts at our sister brands, we encourage you to set limits there as well.
If you contact live chat or email [email protected], the customer support team can set up limits across all our brands for you.
REALITY CHECK POP-UP
It can be easy to lose track of time when playing at an online casino. The purpose of the reality check pop-up is to alert you at certain time intervals with the amount of time you have been playing and your total winnings and losses during this period.
We require you to confirm you have read the alert to remove the pop-up. You have the option to end your game session or continue playing.
SELF-EXCLUDE FROM SPINERO
Any player can take a break from Spinero using the self-exclude feature. This blocks you from playing for a definite or indefinite period.
During a self-exclusion period, you will be able to login to your Spinero account but only to withdraw any funds. You will not be able to make deposits or play any games.
Additionally, you will not receive any marketing materials from us during the period of self-exclusion.
If you wish to self-exclude, login to your account and go to My Profile > Self-exclude. You can choose how long you want to self-exclude from here.
If you need any help, please contact the support team on live chat or email [email protected].
If you wish to increase a self-exclude period, you can contact our live chat team or email [email protected]. Any request to extend a self-exclusion is processed immediately.
A notice to decrease a definite self-exclusion period is affected only after the lapse of 24 hours from the day we receive the message from you.
A notice to revoke an indefinite self-exclusion period is affected only after the lapse of seven days from the day we receive the notification from you.
If you want to block yourself from ever playing at Spinero again or would like us to prevent you from ever opening an account, please contact live chat or email [email protected].
IMPORTANT: If you self-exclude from Spinero, it will apply to this brand only. If you have an account at any of our sister brands, we recommend you self-exclude from those brands too.
If you wish, you can contact live chat or email us to arrange self-exclusion across multiple brands.
If you self-exclude from Spinero and have accounts at other gambling operators, we recommend you self-exclude from those sites too.
Unfollowing any social media accounts connected with Spinero and other gambling operators is also suggested.
PERMANENT ACCOUNT CLOSURE
All players can request that we permanently close their Spinero account at any time. Please note that this is separate from self-exclusion. Closing your account is a permanent decision which means you will never be able to access your account again or play with us.
If you wish to close your account permanently, please withdraw any remaining funds in your account first. Then contact live chat or email [email protected].
HELP AND SUPPORT FOR PROBLEM GAMBLING
If you are concerned about your gambling or someone you know, taking the Gamblers Anonymous questionnaire here is an excellent first step.
Numerous respected organisations exist to help players at risk of or displaying signs of problem gambling.
The Spinero team is trained to spot signs of problem gambling, but third-party help from qualified organisations is always recommended.
Below we have highlighted two professional organisations that offer free support and help to individuals with a gambling problem.
IMPORTANT: Most countries have national organisations for gambling problems and addiction. Spinero advises you to seek these out in cases of language and cultural barriers.
BEFORE GAMBLING AT SPINERO
- Make sure gambling is your choice - don't ever feel pressured to gamble.
- Set financial and session limits before you start playing.
- Don't bet more than you can afford and play assuming you will lose.
- Gamble for entertainment only and never as a profit-making activity.
- Don't gamble if you are feeling stressed, lonely or depressed.
- Know the signs of problem gambling.
- Do not be ashamed or embarrassed to seek help if you think your gambling is problematic.
Never gamble if:
- You are under the legal gaming age where you live.
- Gambling has started to interfere with your daily responsibilities.
- You are in recovery for any dependency.
- You are under the influence of alcohol or drugs.
- You are chasing prior losses.
- You are playing as a way to try and recover a debt or pay a bill with any winnings.